This discussion topic has been answered Discussion topic: Broadband Price Existing Customers
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Message posted on 04 Jun 2025 05:14 PM
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Re: Broadband Price Existing Customers
@Brandy wrote:Boils down to sky being greedy! Not irrelevant! They should be offering contracts much the same as the first contract!
My contract expires on 19th yet sky expect me to pay double for same contract WHY? It is they are being greedy!
Except that isn't the way the industry works. Typically new broadband deals are quite costly to an ISP, with them either breaking even or making very minimal profit on them at all. By all means the industry standard could change but that would likely be to the detrement of consumers as the cheaper new customers deals would go, everyone would end up paying more and there would be little incentive ( or savings) for consumers to regularly switch their providers every 18-24 months.
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Message posted on 04 Jun 2025 05:32 PM
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Re: Broadband Price Existing Customers
Better discounts are offered to new customers as an incentive for them to join.
If you choose to leave and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer and get the benefits at the time.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 05 Jun 2025 08:14 AM
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Re: Broadband Price Existing Customers
You think sky are making a loss on the offers? Don't think so! They be out business if that wee the case.
Message posted on 05 Jun 2025 09:18 AM
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Re: Broadband Price Existing Customers
@Brandy wrote:You think sky are making a loss on the offers? Don't think so! They be out business if that wee the case.
Look at OpenReach's wholesale costs - they are not a secret.
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