Account take over

[JAMIEglos]

Hi all

Just checked my emails and just noticed 2 days ago I revieved acouple of emails from sky to change my password then to enable 2fa then to change my email address. 

So my account has been taken over, I went to sky website for help all it gives you is a number to call.  I would preferred an email address and a call back it needed.  

I am no longer with sky and it is a old account that is strangely still active years after I left them.  My concern is only that my old card details and personal information that it contains and what they can do with sky in my name.

If anyone has a email address for me to raise this with sky directly that would be great.  

Other wise I'm forced to ring and more than likly be on hold for hours.

[PandJ2020]

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@JAMIEglos wrote:

If anyone has a email address for me to raise this with sky directly that would be great.  

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There isn't one.

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Other wise I'm forced to ring and more than likly be on hold for hours.

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^ This

[caesarome]

@JAMIEglos 

If your card on that account has expired then they will not be able to do what they usually do and that is to order a mobile device and have the account holder pay for it as per this:

https://www.sky.com/help/articles/account-takeover