Broadband Credit

[Neiljo1]

Cancelled Sky broadband 2 months ago and account is now in credit, how do I get this into my bank account? 

[Daniel0210]

@Neiljo1 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Neiljo1]

Yes payment method is still active it's used to pay for Sky Glass.

[caesarome]

@Neiljo1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Neiljo1]

Account is still in credit no refund issued.

Please send invite for a chat to sort out this issuex

[Daniel0210]

@Neiljo1 

The invite to chat was sent on 28 June (post immediately above yours). Did you engage in it? 

[Neiljo1]

Yes but would like to chat again 

[Daniel0210]

@Neiljo1 

If the Messaging Team actioned the refund it will take 3-5 working days which haven't elapsed yet. 

[caesarome]

@Neiljo1 

I have escalated your post so same as before look out for the chat bubble over the next few hours.

@Daniel0210 

That was back in may ?

[Daniel0210]

@caesarome 

Forgot we'd slipped into July.