Box return request incorrect as contract renewed

[Suzyben2244]

I've renewed my contract but received packaging to send back equipment ie sky box

[Lisa-P1987]

Hi there @Suzyben2244 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Suzyben2244 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Suzyben2244]

Can you please advise when the incorrect request to return Sky equipment will be rectified?

[Daniel0210]

@Suzyben2244 

You didn't participate in the chat invite that Sky sent to you. Do you want it escalating again? 

[Suzyben2244]

Yes please

[Daniel0210]

@Suzyben2244 
I’ll re-escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Suzyben2244 

Now re-escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Suzyben2244.