Discussion topic: Blocked account
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Message posted on 09 Jun 2025 08:21 PM
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Blocked account
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Message posted on 09 Jun 2025 08:24 PM
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Re: Blocked account
@Elsa1952
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.
If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)
These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.
Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 09 Jun 2025 08:25 PM
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Re: Blocked account
When you pay it in the morning @Elsa1952 so that you are then up to date as nothing more is owed then you will also need to set up your monthly payment method and when that is down your services will be restored once the payment has been cleared by the banks. Sky will not restore your services until you have done this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 09 Jun 2025 08:39 PM
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Re: Blocked account
Hi @Elsa1952 We haven't blocked you, please see Welcome below. You are not talking to Sky customer services.
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