Blocked account

[Elsa1952]

I have an oitstanding bill which i can't pay until the morning i have a sick husband and he now cant watch sky as you have blocked us

[Daniel0210]

@Elsa1952 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/ 

[caesarome]

When you pay it in the morning @Elsa1952 so that you are then up to date as nothing more is owed then you will also need to set up your monthly payment method and when that is down your services will be restored once the payment has been cleared by the banks. Sky will not restore your services until you have done this.

[MightyQuinn]

Hi @Elsa1952   We haven't blocked you, please see Welcome below. You are not talking to Sky customer services.