Bll query

[Maggot1959]

I am being grossly overcharged. I was told my monthly payment would be £55.

You are charging me £92.

I will take this matter to my lawyer if it is not sorted immediately 

[PandJ2020]

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@Maggot1959 wrote:

You are charging me £92.

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Not us.  This is a customer helps customer forum...

When did you make this agreement, did you receive confirmation?

[caesarome]

@Maggot1959 

You are talking to other customers here and not Sky support so threatening to go to your lawyer will get you nowhere.

Are you new to Sky because if you are you first bill usually covers more than 4 weeks so will be higher so what do your future bills show.

If you are not new then it might be a discount has finished.

[SKY1992bf]

@Maggot1959  when did you agree this offer, could discounts have expired as they only last for the duration of the minimum term or shorter than the minimum term 

[Mark39]

@Maggot1959 if it's your first payment, it's normally higher than ongoing. That's because you're billed from the day your service started up to the end of the current month and for the next month in advance. What do your estimated future bills look like?

[Maggot1959]

This account is not new. I spoke to someone on the phone in December and they confirmed the amount I should be paying.

Why is it impossible to have a phone conversation with a human being ?

[Maggot1959]

 Anyone have a number that I can call to actually speak to someone ?

[Mark39]

@Maggot1959 calls to customer services on any number are handled initially by Sky's IVR system. If you don't respond to any of the prompts you should eventually be asked if you want to speak to an adviser.

Alternatively we can ask Sky's messaging team to contact you here so that you can discuss your bill via a private online chat, if you wish. Note that replies from Sky are unlikely to be instant. 

[Maggot1959]

That would be great. Thank you very much.

[Mark39]

@Maggot1959 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close.

For the detail of how it works see this guide:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[LJB-C]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Maggot1959 · Accepted solution]

Thank you, but I have finally got to speak to someone by ringing their complaints line. The issue has been resolved. 

Again, thanks for your help.