Bills

[1954eamonn]

Can anyone help I have just spoken to sky retention team on wed and Thursday to set up new sky puc and broadbnd gave me the price for puc for two years and it goes up again in September by £3.00 a month so only one price at agreed price and have been charged £40.00 for admin can any one help or give phone number to contact someone

[PandJ2020]

Sky contracts are not fixed price.  They can (and do) increase.

£40 admin charges do seem rather excessive though.  (They are apparently £10 per 'deal', i.e. sub)

[Daniel0210 · Accepted solution]

@1954eamonn 

If Admin fees weren't mentioned by staff then contact Sky again, give them the date and time of the call and they should be able to listen back on what was mentioned and agreed. 

[1954eamonn]

• Do you have a phone number for me to use as the one I have goes all round the houses 

[Daniel0210]

@1954eamonn 

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[1954eamonn]

Can any one tell me how to get to talk to someone in the uk  as always sem.to get people who live abroad and trouble with language 

[Daniel0210]

@1954eamonn 

Your call automatically gets passed to the next available agent - wherever they are based. 

[caesarome]

@1954eamonn 

Can we help you on here with whatever your issue is ?

[Daniel0210]

@caesarome 

I presumed it was the Admin Fees issue posted a couple of days ago

https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5301052#M295798 

@1954eamonn 

Is that correct? 

[1954eamonn]

Yes ad min and price going up after one month of taking out contract 

[Daniel0210]

@1954eamonn 

So did you call Sky as advised? 

[Me134]

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@1954eamonn wrote:

Yes ad min and price going up after one month of taking out contract 

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Have you tried the chat option rather than a phone call, language difficulties don't tend to be as obstructive in my experience.