Bill overcharged

[Ann177]

Hey i got taken twice my this month bill for my broadband 

[Daniel0210]

@Ann177 

Did you make an unnecessary manual payment?

[caesarome]

@Ann177 

Unless you are a new customer as you are billed twice within the first month but otherwise this might have happened if you made an unnecessary manual payment which has gone onto your account as a credit, so if you see this credit and you want it refunded then post back here as we can arrange some help from Sky's messaging team for you.

[Ann177]

I been told my bill is overdue so I done manual payment, but my bill not was overdue and they charged again as direct debit .. just contacted customer service and they need to refund me lol 

[caesarome]

As you pay by a direct debit and if it was paid for whatever reason on the billing date Sky will try again within 10 days so although it might say it is overdue you do not have to pay it yourself unless it fails to be taken a second time and your services are restricted.

If Sky support have issued the refund it should be with you within 5 working days.

[Daniel0210]

@Ann177 
The refund Sky have arranged will take 3-5 working days.

In future, as you pay by DD if the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.