Bills and pyments

[Speed21]

Hello, i am thinking if i am not able to pay i will get in troble? Just all the time when i need pay its wrong day, like now i wont be able to pay about sky tv and wifi until 28, after that i can shange date

Do there is way how to contact shy with out calling them?

[Daniel0210]

@Speed21 
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Speed21]

Do there is wey how to change pymeny date to days when i get money?

[caesarome]

You can change the billing date via the app or online here:

https://www.sky.com/myaccount/bill/change-payment-date

Thete are a couple of things to note, if your next bill is due in the next 14 days or less then it will be the following one before the date is changed and when it is that bill will be higher as it will cover more than the usual 4 weeks due to the date change.