0

Discussion topic: Billl too much

Reply
This message was authored by Jlk12345678 This message was authored by: Jlk12345678

Billl too much

Bill is too high not whst I sighed up for 

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Billl too much

Posted by a Superuser, not a Sky employee. Find out more

First 2 bills can be higher than expected due to admin charges and monthly in-advance charges.

 

What do future bills look like?

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: Billl too much

Posted by a Superuser, not a Sky employee. Find out more

@Jlk12345678 

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

 

https://www.sky.com/help/articles/understanding-my-bills


So have you checked your future bills to see what they show:


https://www.sky.com/manage/bill/future

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billl too much

Posted by a Superuser, not a Sky employee. Find out more

@Jlk12345678 

You haven't said if you are a new customer, so if you have been a customer for a while a previously discounted deal might have ended. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion