Billing

[Sandra1961-]

I have had a call today from sky offering me 20% off my bill as people are complaining about the costs , they asked my email address but said they could bpnot find it , I am suspect about it , I hung up 

[TimmyBGood · Accepted solution]

---

@Sandra1961- wrote:

I have had a call today from sky offering me 20% off my bill as people are complaining about the costs

---

That would be a scam: service providers generally aren't keen to proactively reduce their own income.

Typically they're trying to get enough details from you to be able to order expensive hardware through Sky Mobile: they then get in touch to arrange a 'return' to a bogus Sky address which is actually under their control.

[Daniel0210]

@Sandra1961- 

You did the right thing. Hopefully you hung up before giving out too much information.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/

Also worth keeping an eye on your bank account for any fraudulent transactions.

[Sandra1961-]

Thanks , only gave my email nothing else , then felt it was not right and I hung up 

[PandJ2020]

---

@Sandra1961- wrote:

...offering me 20% off my bill 

---

It seems I get a better class of scammer calling me as it's always 40% 😂

[PandJ2020]

---

@Sandra1961- wrote:

Thanks , only gave my email nothing else , then felt it was not right and I hung up 

---

Just be very careful of any emails arriving from 'Sky'.

It would also be advisable to change your password on your account as extra precaution.