Billing

[Sandra1961-]

I have had a call today from sky offering me 20% off my bill as people are complaining about the costs , they asked my email address but said they could bpnot find it , I am suspect about it , I hung up 

[TimmyBGood · Accepted solution]

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@Sandra1961- wrote:

I have had a call today from sky offering me 20% off my bill as people are complaining about the costs

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That would be a scam: service providers generally aren't keen to proactively reduce their own income.

Typically they're trying to get enough details from you to be able to order expensive hardware through Sky Mobile: they then get in touch to arrange a 'return' to a bogus Sky address which is actually under their control.

[Daniel0210]

@Sandra1961- 

You did the right thing. Hopefully you hung up before giving out too much information.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/

Also worth keeping an eye on your bank account for any fraudulent transactions.

[Sandra1961-]

Thanks , only gave my email nothing else , then felt it was not right and I hung up 

[PandJ2020]

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@Sandra1961- wrote:

...offering me 20% off my bill 

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It seems I get a better class of scammer calling me as it's always 40% 😂

[PandJ2020]

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@Sandra1961- wrote:

Thanks , only gave my email nothing else , then felt it was not right and I hung up 

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Just be very careful of any emails arriving from 'Sky'.

It would also be advisable to change your password on your account as extra precaution.

[Patbrown]

I want to cancel my subscription 

[Patbrown]

I need to speak with someone 

[PandJ2020]

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@Patbrown wrote:

I need to speak with someone 

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Go ahead and call Sky.  We're other customers here so cannot cancel your account.

[Daniel0210]

@Patbrown 
With TV subscriptions, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Be aware that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they do agree you’ll usually have to pay the remainder of your discounted term and only in very limited unique circumstances can you leave penalty free.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded about 6 weeks after your last day of connection.

If you are successful in cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

🔹

For Broadband and Sky Talk subscriptions this link explains how to switch to an alternative broadband provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you will most likely have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge. Only in very limited unique circumstances will early termination charges be removed.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. It’s important you keep any proof of posting indefinitely.