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Discussion topic: My Parents have lost Sky Sports and Sky Cinema

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This message was authored by Swiss_Boy This message was authored by: Swiss_Boy

My Parents have lost Sky Sports and Sky Cinema

My elderley parents have lost Sky Sports and Sky Cinema but the monthly direct debit has reduced to reflect the changes.  The problem is my parents did not act the change but when we call to speak to an agent ( normally abroad ) we are told the account for there address is in another name than theirs so will not speak to us. My parents have been sky users for over 20 years but we cannot speak to anyone.  What can I do, anyone one know a UK number I can call, or email address ?  

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: My Parents have lost Sky Sports and Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@Swiss_Boy can you confirm which sky platform they have ?

 

sky +/+hd, sky q, sky glass/stream

 

Are they able to watch channel 5 in HD on channel 105 if on sky plus


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Swiss_Boy
Topic Author
This message was authored by Swiss_Boy This message was authored by: Swiss_Boy

Re: My Parents have lost Sky Sports and Sky Cinema

There sky box is very old and this may be the reason but our problem is not being able to speak to someone

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: My Parents have lost Sky Sports and Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@Swiss_Boy  the link below, may be of use

 

https://www.sky.com/help/articles/sky-channel-upgrade

 

as for the account name issue are you able to login into the link below are confirm the account holder name is correct 

 

https://www.sky.com/mydetails/account-info


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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