04 Apr 2024 01:10 PM
I would like for my current bill to be added unto my next month's bill.
04 Apr 2024 01:13 PM - last edited: 04 Apr 2024 01:14 PM
Posted by a Superuser, not a Sky employee. Find out moreThat is very unlikely. The billing process (applies to all customers) is as follows:-
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.
If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.
This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support
If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass
04 Apr 2024 01:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Kevin82 Sky don't usually add bills to another bill , so failure to pay on time could result in service restrictions
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