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Discussion topic: Hello i was in holiday and my card was blocked and i cannot pay my contract

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This message was authored by MartaD This message was authored by: MartaD

Hello i was in holiday and my card was blocked and i cannot pay my contract

Can you help my to arrange a payment plan because i cannot pay full amount 

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This message was authored by GD1 This message was authored by: GD1

Re: Hello i was in holiday and my card was blocked and i cannot pay my contract

Posted by a Superuser, not a Sky employee. Find out more

@MartaD  You can pay by direct debit which would negate the need to pay by card.

 

However if you owe money Sky won;t do any payment plans, services will be restricted until you pay what you owe.

 

You can change you payment method/details here https://www.sky.com/bill/glass/change-payment-method

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello i was in holiday and my card was blocked and i cannot pay my contract

Posted by a Superuser, not a Sky employee. Find out more

@MartaD 
Sky don't allow payment plans except on a correctly closed account. The billing process (applies to all customers) is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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