Billing

[Ashaaaaa]

Good Morning,

I received an email that my monthly broadband payment is going up by £37. I pay £37 at the moment and it is going up to £40 in April. Unfortunately this is too much for me are you able to help me with this.

Or I may have to unfortunately cancel 

Thank you,

Asha Sarker 

[Daniel0210 · Accepted solution]

@Ashaaaaa 

The £3 a month increase is the normal price increase which happens every April. It was explained in the T's and C's you read and agreed to.

Once your price increase email / letter arrives it contains a number to call if you wish to cancel certain Sky services. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, and Broadband/Talk.

[RS23]

This isn't true. Sky follow Ofcoms variable pricing rule. If Sky stated a price increase upfront for broadband then it would not be possible to cancel mid contract without a termination charge.

[PandJ2020]

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@RS23 wrote:

If Sky stated a price increase upfront...

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They don't.

[RS23]

Don't what?

[Mark39]

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@RS23 wrote:

Don't what?

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State a price increase upfront for broadband.

[RS23]

Yes aware. I didn't say that they did.