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Discussion topic: Billing

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This message was authored by: Richard342

Billing

Hi the day my phone bill was due it tried to come off my account but declined so I came on too the app and paid it and I've seen you've tried to take it another 3 times 

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This message was authored by: Daniel0210

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Richard342 

There was no need to make a manual payment. That will now have gone as a credit for your February bill. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Richard342 

If the bill is paid by a direct debit and fails Sky will always try to take it again in around 10 days time so there is no need to make a manual payment as this will have gone onto the account as a credit which will then be used against a future bill.

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