Billing

[Bazza868]

Evening. 
I am new to Sky and we have Sky Stream and Sky Broadband and I was flicking through my Sky tonight and discovered my first bill was due today via direct debit, this failed as I didn't leave money in the account as I didn't know my first bill was due so soon. 
Will Sky restrict services asap, or will they try to re take the direct debit? 
I've seen a few posts that the payment will get re taken and not to make a manual payment. 
Just not sure what to do. Can anyone advise?

regards

barry 

[Daniel0210]

@Bazza868 
What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Bazza868]

Thank you Daniel. 
It's not a case of not being able to pay I just wasn't aware the first payment would be so quick. 
I won't make payment then will just wait for it to come back out, il just make sure there's funds in there. 
cheers 

[Mark39]

@Bazza868 you miht want to check when your second payment is due. For new customers it's often due 2 weeks after the first payment is due rather than a month later