Billing understanding

[Giuseppina+Troian]

My contract states I will pay 25 pounds per month for 18 months but I am paying 29

[daveNOS]

@Giuseppina+Troian When did you start the contract? If it was before April then that would explain the price difference due to the annual price rise (that affects every customer).

[Giuseppina+Troian]

My contract started on 10/03 and I always paid 29 regardless what was on the contract

[PandJ2020]

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@Giuseppina+Troian wrote:

My contract started on 10/03 and I always paid 29 regardless what was on the contract

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Your contract also says the price can increase.  And it did.

[Giuseppina+Troian]

Thank you for your response I was kinda hoping someone from Sky would have responde, but what you said makes sense.

[Daniel0210]

@Giuseppina+Troian 

The annual price increase kicked in on 1 April, as it does every year. I'm surprised this wasn't mentioned when you signed up in view of how close your activation was to it. 

[Gemma4206]

Hi,

Yes i am the same states i will be paying 43 and i am paying alot higher amount which i am not happy with do you know who i go to with this issue

[Daniel0210]

@Gemma4206 
Sounds like your discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave