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Discussion topic: My Sky fault

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This message was authored by new+to+q This message was authored by: new+to+q

My Sky fault

My Sky app has a warning box that says Sky does not have a record of a payment method for streaming tv.

 

Yet Sky are successfully taking payment by Direct Debit - both the app and my bank payments made.

 

I rang Sky who confirmed payments are being made and suggested I delete the app and download it again. I did that but the warning is still there.

 

Anyone know the answer?

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This message was authored by caesarome This message was authored by: caesarome

Re: My Sky fault

Posted by a Superuser, not a Sky employee. Find out more

@new+to+q 

Do you see the same warning if you login here to your bill:

 

https://www.sky.com/bill/tv-broadband-talk

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new+to+q
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This message was authored by new+to+q This message was authored by: new+to+q

Re: My Sky fault

Yes, the website also has the warning.

 

But the website also has my bank details!

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky fault

Posted by a Superuser, not a Sky employee. Find out more

@new+to+q 

I wouldn't worry about it because it is clearly an error if not only do they have your payment details but the bill is being paid each month.

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new+to+q
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This message was authored by new+to+q This message was authored by: new+to+q

Re: My Sky fault

I agree. The error is annoying and the guy at Sky could not explain or fix it. But not woth worrying about.

 

Thanks

 

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