Discussion topic: Billing query

This message was authored by: Lucyem09x · ‎21 Oct 2024

I'm looking to upgrade my broadband because the speeds are painfully slow. It gives me the option for a full fibre 300 for £40pm. Is this £40pm in addition to my current bill or would it be the new overall cost? If I do upgrade is this instant or does an engineer need to come out?

This message was authored by: caesarome · ‎21 Oct 2024

The £40 would be the new price you pay for this full fibre broadband product so would replace what you are paying now.

Before upgrading it might be worth you starting a new thread in the Broadband forum here to see if someone can give you some help and advice on your slow speeds so make sure. If you do this then make sure you post your stats from your router as per this

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Discussion topic: Billing query

Billing query

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