Billing issue

[Webbdizz]

Give me a number to talk to a human being, I'm not paying [removed] until I speak to someone. 

Moderator Actions: changed title to reflect issue & removed inappropriate language

[caesarome]

@Webbdizz 

You are only talking to other customers here and not Sky support so demand ing to talk to someone will get you nowhere on here.

Is your issue something we can answer for you ?

[SKY1992bf]

@Webbdizz  if services are restricted due to non payment then the following applies 

If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

important note: if no payment is made within 56 days of payment due date of the last unpaid bill, Sky could cancel your account automatically.

[Webbdizz]

So they have a forum without moderators or operators who actually respond…

I’ve been overcharged for months, nearly double what my previously agreed contract was, and I can’t even speak to a real person about it.

They hide behind automated services. After 14 years as a customer, this is what it’s come to.

Sky represents everything that’s wrong with major corporations nowadays.

[PandJ2020]

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@Webbdizz wrote:

So they have a forum without moderators or operators who actually respond…

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It's a customer helps customer forum.

If you want to speak to Sky then you'll almost certainly have to pay any outstanding amount.

You can try other channels, such as SocialMedia or by calling from a number they do not recognise.

[GD1]

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@Webbdizz wrote:

Give me a number to talk to a human being, I'm not paying **bleep** until I speak to someone.

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Please!

[GD1]

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@Webbdizz wrote:

So they have a forum without moderators or operators who actually respond…

I’ve been overcharged for months, nearly double what my previously agreed contract was, and I can’t even speak to a real person about it.  Your previously agreed reduced rate would have been for a specific amout  if time normally 18 to 24 months once it is expired you wiuld have needed to speak to Sky to negotiate a new deal, if you didn't do this you will pay the listed price.  Withholding payment is n0t the correct way to deal with this.

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[Daniel0210]

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@Webbdizz wrote:

Give me a number to talk to a human being, I'm not paying **bleep** until I speak to someone.

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@Webbdizz 

Perhaps you didn't realise you were addressing fellow customers and not Sky but even if you were, good manners towards us or staff by adding a "please" may have helped.

Are your services restricted? if they are we have advised on that. If they aren't, cancelling the payment method is definitely not recommended and it will cause additional problems. The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

[DaveDrizen]

If your account is not in arrears and you just want to round the automated system just go though answer the questions and and at the end you will be asked if problem is resolved or word to that effect. You answer no and the the system puts you though to a human

[DaveDrizen]

I should add you say you are paying double what you agreed, well if you were on minuium contract with good discounts asanew customer and that minimum term has come to a end you will now be a rolling monthly contract and you will be paying the full price for what you have in your package. And yes in some case if your discounts were genuious as some of deals are presently offering new customers the full price now charged could be nearly double of  discounted term

[caesarome]

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@Webbdizz wrote:

I’ve been overcharged for months, nearly double what my previously agreed contract was,

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@Webbdizz 

Are you saying that when the other contract finished @Webbdizz you then spoke to Sky and agreed a new one because if you didn't then you will being paying whatever the list price is for your services.

[Janice05]

I might have cancelled my Direct debit by mistake. Please check

[MightyQuinn]

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@Janice05 wrote:

I might have cancelled my Direct debit by mistake. Please check

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Hi @Janice05   I'm sorry, but nobody can check here. Have a look at your direct debits on your banking app or website.

[caesarome]

@Janice05 

You can set it back up here:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

[Matthewdean]

Talk to a human