Sky's credit due to me, still awaiting

[JZOx]

Hi,

My account is still showing credit. It states that "the credit will be used to pay future bills". I'm not going to have any future bills so would like a refund asap. This is outrageous that I have to chase this and that Sky is using the sentence above as a justification to keep the money they owe me.

There is no way of contacting Sky team that I can see, please arrange for my credit to be paid back to me in the coming days.

Kind regards.

[Daniel0210]

@JZOx 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[JZOx]

thank you Daniel [Removed]

Moderator notes: Removed phone number

[Daniel0210]

@JZOx 

Your second post has been removed. Apart from 150 Sky don't allow phone numbers to be displayed.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.