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Discussion topic: Billing issue

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This message was authored by hebe2233 This message was authored by: hebe2233

Billing issue

Payed my bill but my account is now restricted how will I sort this issue out.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @hebe2233 
If your services are restricted, before Sky reinstate them you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. 

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed.

Any attempt to call Sky will result in you being prompted to pay first.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Billing issue

Posted by a Superuser, not a Sky employee. Find out more

@hebe2233 

When did you pay the bill and did you also setup a payment method on your account like a credit or debit card or a direct debit ?

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