Issues with broadband and being charged still

[Sardonyx]

Hi All, 

I know that sometimes some of the forum users can escalate a problem. 

I was suposed to have my broadband activated on the 1st of February, I have since spoken to multiple different people on the phone regarding when this was going to be activated and on my last phone call I was told they would have an update on Monday. Tuesday I received a text saying the update would be on Friday. So I am still currently waiting an update regarding when I will be getting the broadband activated. Meanwhile on logging into my account I have noticed that I will be charged for the sky stream service from yesterday which I am unable to use due to not having broadband I have not even set up the stream or activated anything. I was assured on the phone that this would not happen. I do not feel I should be paying for a service I am unable to use due to no fault of my own. 

[caesarome]

Regarding the billing for Sky Stream this will not be able to be stopped so it will have to be paid but what you can do is when your broadband does finally get activated you can call Sky and ask for a credit to be applied to your account to equal the number of days you have been unable to use it.