Billing is wrong

[Ann631]

I have received a contact with sky, been a customer for over 20 years. However I am getting billed for £35.00 per month when the agreement was £30.00 per month for 18 months. I have been on the phone for over 1 1/2 hours and keep getting put through to wrong departments and then back on hold no body wants to help 

[caesarome · Accepted solution]

If this has been the case for a while in that you are beinvv hgv charged incorrectly then you could always register a complaint by filling in the online forum here:

https://www.sky.com/help/articles/how-to-make-a-complaint

Give ad much detail as you can like the time and date Sky offered you the package at £30 so they can listen what was said to you if needs be.

[PandJ2020]

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@Ann631 wrote:

when the agreement was £30.00 per month for 18 months.

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Unlikely as most contracts are subject to annual price rises.  However, Sky did a small amount of fixed price deals.

When was this contract started?

[Ann631]

Yes I have done a complaints form and have the original email stating the agreement. Thanks for your help 

[Ann631]

It was a new agreement as I was out of contract.