Billing amount changed after moving home

[DavidH214]

Hi all,

I recently moved my Sky Wifi/broadband contract from my old address to my new address on 8 Dec 2025. I was informed on the phone that my billing amount would remain the same, as it wasn't a break of contract, it was just a moving of address. However, my bill for Jan 26 has almost doubled, seeming to imply I had cancelled one contract and started another, going from £29 a month to £43 from now on. The Jan 26 bill also seems to have a double payment included, which is strange:

"Sky WiFi - 26 days £0.00

Sky Full Fibre 150 - 26 days £36.06

Sky WiFi £0.00

Sky Full Fibre 150 £43.00

Credit for Cancellation of Sky Full Fibre 150 - 27 days -£25.26"

The previous bill (last one for the previous address) also includes this line underneat the Sky Full Fibre 150 £29.00 charge, and the following message below all:

"In-Contract discount:-£3.00

•  Offer end date: 8th December 2025

Broadband Subscription Discounted:-£11.00

•  Offer end date: 8th December 2025"

"Changes to your Sky portfolio

The following subscriptions have been cancelled:

• Sky Full Fibre 150 on 08/12
• Sky WiFi on 08/12
• Sky Pay As You Talk Guiding and Usage Product on 08/12
• Sky Talk VOIP Rental (VoIP) on 08/12
• Sky Pay As You Talk (VoIP) on 08/12

The following subscriptions have been added, you will be able to access content immediately or from the start of your next subscription period:

• Sky Pay As You Talk (VoIP) on 09/12
• FTTP Service Installation on 09/12
• Sky Max Hub on 09/12
• Sky WiFi on 09/12
• Sky Talk VOIP Rental (VoIP) on 11/12
• Sky Full Fibre 150 on 09/12
• Sky Pay As You Talk Guiding and Usage Product on 09/12

Any changes to your payments will be reflected on your next bill."

Can someone tell me whether these extra charges and "change of contract" are legitimate, and whether I have a leg to stand on in terms of getting money back down to the £29 I usually pay and was informed on the phone that I'd continue to pay, and in getting the monthly payments from now on back to the £29 rate as well?

Thanks in advance,

David

[caesarome]

@DavidH214 

I think you might have been misinformed as when you move home you do start a new broadband contract because it has to be cancelled at your old address so you would start a new one at your new property.

[GoodStew]

This also appears to have happened to me - my bill has doubled - although for December it was more than double. I signed up to a discounted plan originally and after I have moved I appear to be on a premium plan - very dodgy if you ask me. 

Typical corporate crooks and greed

[SteveLee60]

Same thing just happened to me. Moved house in December and they have downgraded my service from 67 to 37Mb (they said it was all I could get but openreach tested the line at 70+Mb) and now seem be charging me £43 a month instead of the £30 that I agreed to. To add to the insult the sky app says I could upgrade my new house to 67Mb for £43 per month.