Billed twice

[Donz88]

i was billed £27, it said said and then over due. It said they would try and take the payment again over the week. I phoned and sky said to ignore it as it won't be taken as I'm in credit. Then they took the £27 again. Someone help with what to do 

[caesarome]

What shows for this bills total. Does it show as being in credit because if it does if you want we can help you via here to get it refunded if you would like ?

[Mark39]

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@Donz88 wrote:

i was billed £27, it said said and then over due. It said they would try and take the payment again over the week. I phoned and sky said to ignore it as it won't be taken as I'm in credit.

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I don't think that's correct. Once a bill has been raised (two weeks before your payment date) any credit on your Sky account will be ignored. If your Sky account is still in credit you can ask for it to be refunded as @caesarome posted.

[Donz88]

What's the number to get the refund? Because that wasn't spare money 🤦🏼‍♀️

[Donz88]

Yeah it says in credit by £27 but they told me it was in credit by that amount then they took a further £27 🤦🏼‍♀️