Billed for the same period twice

[RyanSocks]

I paid for my "Sky Ultimate TV - Sky Entertainment with Netflix" service for the period 14 Aug - 13 Sep twice. On the previous bill it was just 14 Aug - 13 Sep, and on the latest bill I was charged for 14 Aug - 13 Sep and 14 Sep - 13 Oct. I opted in to a 24 month contract with sky sports last month which put this package on a 24 contract as well, I have no issue with, but I don't want to pay for the same period twice.

[caesarome]

Have you made any changes to your TV package, if not what does your next bill show so do you see any credit for this double billing ?

[RyanSocks]

No changes to my tv package other than it locking into a 24 month contract. Next month and the following charges it only once and looks far more consistent with what I am expecting, it is just this one month where I have been double charged.

[RyanSocks]

and no, no credit other than -£3 off the bill for locking into the contract which is on all the statements so I think that is part of the deal.

[caesarome]

Can you post images of both this bill and the previous one, if you do this please make sure you blank out your name and other details like account and (if there are there) credit agreement numbers.

[RyanSocks]

this is my last months bill, the one I have just paid, and the estimated next months bill. As you can see in the previous and this month I have paid for the 14 Aug- 13 Sep period twice. My suspicion is that it has seen that I still had to pay for me adding sky sports on in the previous month, but has charged for the main service again also, they both locked into a new 24 month contract as part of the sky sports deal.

[caesarome]

It doesn't look right to my untrained eye so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[RyanSocks]

okay thank you very much for your help

[RyanSocks · Accepted solution]

on further inspection the actual total doesn't add up with the numbers actually on the sheet so I think it is just a problem with the bill reporting but not an overcharge, I'll just mark this as complete.