Billed already?

[Claire_83cw]

Hi I haven't had sky for more then 3 weeks and I'm being billed already. Tried to take payment out and now my services are restricted?! I only set sky up on the 5th of November

[caesarome]

@Claire_83cw 

If you are new to Sky then you are billed twice in your first month as your first bill covers the period from your activation up to the second bill and the second one covers the next 4 weeks as you can read about here under the "When you'll be charged for your first bills" section::

https://www.sky.com/help/articles/understanding-my-bills

After that second bill you will then be billed monthly.

[Daniel0210]

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@Claire_83cw wrote:
Tried to take payment out and now my services are restricted?! 

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@Claire_83cw 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/