Bill

[Millie261]

Hi there, i am wondering why my bill is much higher than the previous month 

[GD1]

@Millie261  You need to log into your Sky account or MySky app and view your bills, compare to previous bills to check if any discounts have ended.

[Daniel0210]

@Millie261 
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

[Notifications are going out in stages via email or letter about the annual price increases]

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.