Bill amount wrong

[Anniemay]

Bill is more than it should be

[PandJ2020]

Only you can see your bills.  What's different?

Perhaps a discount has expired and it's correct?

[Daniel0210]

@Anniemay 
We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. As suggested by @PandJ2020compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Anniemay]

I had an offer  to get Sky Cinema for free for 2 months and that ends on 20th December and then it will be £7 for 6 months but for some reason my bill DD due on 16th  is £13 more than it should be.

[MightyQuinn]

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@Anniemay wrote:

I had an offer  to get Sky Cinema for free for 2 months and that ends on 20th December and then it will be £7 for 6 months but for some reason my bill DD due on 16th  is £13 more than it should be.

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Hi @Anniemay   Look for -xxdays against any items. This means the bill covers previous month as well as the future month.

[Anniemay]

It says Sky Cinema - 27 days £6.30 for period 19th November - 15th December

Then Sky Cinema £7  for period 16th December - 15th January 

But it should of been free until 20th December  and then £7 per month so this is confusing me.

[PandJ2020]

Well the good news is that they are charging £7 but, if the offer is as you understand, then they are taking it a month early.

You'll have to call Sky to discuss it.

[caesarome]

@Anniemay 

What date did it go live on your account ?

[Anniemay]

19th October I think.

[caesarome]

In that case it does appear that it has been free for just the one month so what does your previous Sky bill show regarding it ?

[Anniemay]

Hi it says Sky Cinema - 26 days  0.00 for period 21st October - 15th November

Then   Sky  Cinema 0.00  for period 

16th November - 15th December.

And thank you 👍

[caesarome]

The two bills seem to controdict each other.

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@Anniemay wrote:

Then   Sky  Cinema 0.00  for period 

16th November - 15th December.

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As you earlier one says £6.30 for period 19th November - 15th December so I think you will need to speajk to Sky about this by giving them a call.