@Nicola140
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services. We obviously can't see your bills.
Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.
Could discounts have ended? The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
