Bill

[Tanya47]

I've been to sort out a new contract as mine was due to expire 14th October anyway I've manged to sort broadband but they've charged me £39.99 instead if £16.50?? My contract isn't even up yet so why have I been billed for full rate??? Think I may look elsewhere can't be paying this

[PandJ2020]

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@Tanya47 wrote:
I've been to sort out a new contract as mine was due to expire 14th October anyway I've manged to sort broadband but they've charged me £39.99 instead if £16.50?? My contract isn't even up yet so why have I been billed for full rate??? Think I may look elsewhere can't be paying this

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Billing is monthly in advance.  You contract doesn't expire - the discounts do.

You've probably left it a little too late to agree a new deal before being billed.  The following bill will probably generate the credit back to the correct rate.  What do future bills look like?

[Tanya47]

I rang to sort out a new deal a couple times I was told they couldn't give me a deal at that time and to ring bk 14th October I rang yesterday and the guy is ringing me bk re new del for TV he sorted out a good deal for broadband.I tried to sort it in plenty of time