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Discussion topic: Bill

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This message was authored by Jackie181 This message was authored by: Jackie181

Bill

I've just joined back with sky yesterday & got deal for £33 a month why does it show £64 a month then £54 next 2 months on my future bills on my account when it should be £33 a month?? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Jackie181 
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@Jackie181 wrote:

why does it show £64 a month then £54 next 2 months on my future bills on my account when it should be £33 a month?? 


Check the dates these bills cover as the chances are they cover a longer period than the usual 4 weeks. For your first bill it covers the date your services went live and the following 4 weeks so the bill couldcover up to 7 weeks.

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