Discussion topic: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

This message was authored by: Jesl · ‎28 Jun 2024

Just trying to access rewards but getting message saying 'I'm ineligible' even though I've had phone, tv and mobile for 13 years. Any ideas how I should proceed? Thanks

This message was authored by: caesarome · ‎28 Jun 2024

@Jesl

Do you mean Sky VIP ?

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This message was authored by: Jesl · ‎28 Jun 2024

Yes absolutely I mean VIP

This message was authored by: caesarome · ‎28 Jun 2024

When it says you are not eligible there is usually a list of possible reasons so do any apply to you ?

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This message was authored by: Jesl · ‎28 Jun 2024

No not really. It says that you have to have mobile, broadband, tv packages to access vip rewards. I have all of these and have had for years so 'who knows' why I'm ineligible???

This message was authored by: caesarome · ‎28 Jun 2024

@Jesl wrote:

I have all of these and have had for years so 'who knows' why I'm ineligible???

Are all your services linked to your Sky ID so that they all appear on your bill ?

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This message was authored by: Jesl · ‎29 Jun 2024

Yes, everything is billed

This message was authored by: caesarome · ‎29 Jun 2024

I take it you have never paid a bill late so that your services had been suspended in your time with Sky ?

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This message was authored by: Jesl · ‎30 Jun 2024

No never. Everything is paid by dd

Discussion topic: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

All Replies

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

No not really. It says that you have to have mobile, broa...

Re: No not really. It says that you have to have mobile, broa...

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

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