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Discussion topic: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

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Message posted on ‎28 Jun 2024 05:44 PM

Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

Just trying to access rewards but getting message saying 'I'm ineligible' even though I've had phone, tv and mobile for 13 years. Any ideas how I should proceed? Thanks

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Message posted on ‎28 Jun 2024 07:15 PM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Posted by a Superuser, not a Sky employee. Find out more

@Jesl 

Do you mean Sky VIP ?

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Message posted on ‎28 Jun 2024 08:34 PM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Yes absolutely I mean VIP

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Message posted on ‎28 Jun 2024 09:37 PM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Posted by a Superuser, not a Sky employee. Find out more

When it says you are not eligible there is usually a list of possible reasons so do any apply to you ?

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Message posted on ‎28 Jun 2024 09:50 PM

No not really. It says that you have to have mobile, broa...

No not really. It says that you have to have mobile, broadband, tv packages to access vip rewards. I have all of these and have had for years so 'who knows' why I'm ineligible???

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Message posted on ‎28 Jun 2024 10:06 PM

Re: No not really. It says that you have to have mobile, broa...

Posted by a Superuser, not a Sky employee. Find out more
@Jesl wrote:

 I have all of these and have had for years so 'who knows' why I'm ineligible???

Are all your services linked to your Sky ID so that they all appear on your bill ?

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Message posted on ‎29 Jun 2024 05:58 AM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Yes, everything is billed

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Message posted on ‎29 Jun 2024 09:39 AM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

Posted by a Superuser, not a Sky employee. Find out more

I take it you have never paid a bill late so that your services had been suspended in your time with Sky ?

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Message posted on ‎30 Jun 2024 07:47 AM

Re: Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13

No never. Everything is paid by dd

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