Hi, i can't access my rewards as I'm apparently 'ineligible' even though I've been with Sky 13 year

[Jesl]

Just trying to access rewards but getting message saying 'I'm ineligible' even though I've had phone, tv and mobile for 13 years. Any ideas how I should proceed? Thanks

[caesarome]

@Jesl 

Do you mean Sky VIP ?

[Jesl]

Yes absolutely I mean VIP

[caesarome]

When it says you are not eligible there is usually a list of possible reasons so do any apply to you ?

[Jesl]

No not really. It says that you have to have mobile, broadband, tv packages to access vip rewards. I have all of these and have had for years so 'who knows' why I'm ineligible???

[caesarome]

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@Jesl wrote:

 I have all of these and have had for years so 'who knows' why I'm ineligible???

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Are all your services linked to your Sky ID so that they all appear on your bill ?

[Jesl]

Yes, everything is billed

[caesarome]

I take it you have never paid a bill late so that your services had been suspended in your time with Sky ?

[Jesl]

No never. Everything is paid by dd

[Adrian050]

Hi, 

Did you get this one sorted? 

I am facing a similar issue for over a year, after I accepted a hard sell for Stream+Netflix which I then cancelled because their Netflix did not support the Household Add-on. 

Since then whatever I try to purchase on the website gets me to an ineligible URL: 

https://www.sky.com/shop/mobile/ineligible

https://www.sky.com/glass/buy/ineligible

https://www.sky.com/mysky/broadband?customer=ineligible

https://www.sky.com/glass/buy/stream/ineligible

I've tried toget it sorted over the phone with Cutsomer Support, but they dont see anything out of the ordinary with my account.

And there's other funny stuff; I no longer get confirmation emails when I participate in Sky VIP competitions. 

And Customer Support is so clueless that when I asked them to correct my VIP status as I've been with them since 2012 they corrected it but changed my address to one I moved from since 2020 and they still haven't fixed that. 

Most likley another supplier is the solution; my account seems corrupted and I have no incentive to continue with Sky on a new account.