Bill

[Loubeelou75]

Hi, I wonder if someone can help. I had to cancel my direct debit for a payment that was due as didn't have the funds. This has been set up again at a later date this month but I'm scared my internet will be restricted ( I work from home ) can anyone give me any advise. 

thanks x

[Daniel0210]

@Loubeelou75 

I'm not sure cancelling a DD for a bill already due and setting a DD back up with a new payment date will achieve anything. 

What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

This is an automated process and we’ve been told Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up another new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

[caesarome]

---

@Loubeelou75 wrote:

but I'm scared my internet will be restricted ( I work from home ) can anyone give me any advise. 

---

What does your online bill show regarding this bill:

https://www.sky.com/manage/bill/