Hi, Any help resolving this or how to escalate this issue would be much appreciated.
Sky Broadband and Talk cancelled on 28/05/2023 via online chat and confirmed via email, email also said return of hub will be arranged.
11/06/2023 email received from sky with "early termination charge" of £5.75 unless my subscription is re-activated. I expected this small charge as my 18 month contract didn't end until 12/06/23.
12/06/2023 I again received email confirmation sky broadband and Talk has been cancelled. I confirmed this by setting up the sky hub again and finally shows no Internet available. In the interim the sky broadband was available even though I asked for it to be cancelled with immediate effect back in May.
In my sky account it still shows I have broadband in my products and in my orders that the cancellation of broadband and return of the hub is in progress?
I am still being charged for the broadband and all future billing also shows it. No box received to return the hub.
Online chat is never available and after 6 hours of calling sky I have only got through to the "Indian" team who are lovely and can see the issue on the account. However, whenever they tranfer me to "cancellations" ,who i presume are UK based, the call is ended after about 1 hour 45 mins.
