Bill

[Kay89891]

I can't pay my bill on time this month and can't get to speak to a real person just autobots.

What will happen to my sky services if my payment is late?

[Daniel0210]

@Kay89891 
The normal procedure is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. Don’t necessarily be tempted to make a manual payment at this point as you may end up paying twice. If that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have 2/3 days before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails you apparently don’t have the luxury of that second attempt. Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

[Kay89891]

Thank you for your quick response.

I don't have a direct debit set up. I pay on a set date 27th, manual every month but with the cost of living I can't pay my bill until the 13th March. I can't get through to sky people just autobots which is driving me crazy.

[Daniel0210]

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@Kay89891 wrote:

Thank you for your quick response.

I don't have a direct debit set up. I pay on a set date 27th, manual every month but with the cost of living I can't pay my bill until the 13th March. I can't get through to sky people just autobots which is driving me crazy.

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@Kay89891 

Even if you talk to Sky they won't be able to prevent your services being restricted before 13 March. 

[Mark39]

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@Kay89891 wrote:

Thank you for your quick response.

I don't have a direct debit set up. I pay on a set date 27th, manual every month but with the cost of living I can't pay my bill until the 13th March. I can't get through to sky people just autobots which is driving me crazy.

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Sorry you're having difficulties. Just to warn you that if your services end up being restricted because you can't pay, it's likely that Sky will insist you set up a direct debit or automated monthly card payment for future payments (as your contract requires).

[Kay89891]

Thanks everyone for your time and answers.

Sky helped themselves to my bank account today without my consent and I don't have a direct debit they usually text me to remind me by bill is due not this time.

So they have left me short with two children to feed.

[PandJ2020]

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@Kay89891 wrote:

Thanks everyone for your time and answers.

Sky helped themselves to my bank account today without my consent and I don't have a direct debit they usually text me to remind me by bill is due not this time.

So they have left me short with two children to feed.

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You've already given consent in the contract.  They will use any payment method they have on file.

All you can do is call them and see if they can help.

[KevNewMedia]

Hi @Kay89891 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread. 

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi, thank you for escalating this. We have sent an invite to Kay89891.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks