Bill was paid twice.

[Mark39]

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@Mikeb2102 wrote:

That still doesn't explain why this is the first time they've done this in 2 years. 

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Something you would need to ask Sky.

[Mikeb2102]

I will be. I had a look to see if I could cancel that payment with my bank as its in pending but they said I need to contact the company because the transaction hasn't been completed fully