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Discussion topic: Bill saying paid in app but direct debit failed
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This message was authored by: ALiverw
Message posted on 02 May 2025 08:22 PM
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Bill saying paid in app but direct debit failed
My card recently expired and I forgot to change my details on my account, the direct debit failed as a result but in the app it says it's paid, I'm unsure what to do as I don't want to end up paying a late fee.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 02 May 2025 08:27 PM
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Re: Bill saying paid in app but direct debit failed
Your card plays no part in a direct debit because this is taken directly from your bank account so if the app says it has been paid then it either has been or the process to take it from your account has now started.
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