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Discussion topic: Bill received 5 months after leaving

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This message was authored by: AngryExCustomer

Bill received 5 months after leaving

I've just received a bill for £93.50 5 months after leaving Sky. All equipment has been returned, account closed and all bills settled.

 

I haven't had anything else from Sky since I closed the account not have I heard anything from them. 

I've tried calling the numbers provided, but unless I pay the bill, I can't get through to speak to anyone! 

 

I'm not paying a bill that isn't valid just to speak to someone about the bill in question. There's got to be another way to actually speak to someone? 

The chat is useless too, they say on there I have to pay to speak to someone, which is an absolute joke.

 

Any help or advice would be gratefully received!

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This message was authored by: GD1

Re: Bill received 5 months after leaving

Posted by a Superuser, not a Sky employee. Find out more

@AngryExCustomer  On the bill what are the charges for?   It will, show any dates/periods etc 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: AngryExCustomer

Re: Bill received 5 months after leaving

It says they're restricting my services. Logged on and it says its for TV package for January!

This message was authored by: Daniel0210

Re: Bill received 5 months after leaving

Posted by a Superuser, not a Sky employee. Find out more

@AngryExCustomer 

Which service(s) did you cancel?

 

How did you cancel?

Did Sky send you an email acknowledging the cancellation?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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