Bill payment

[Jordan2707]

I spoke to someone last week to tell you that I couldn't pay my bill till next week they said it was fine and that the Chanel's would not be disrupted as long as I paid next week. I explained that there is 2 people disabled in the house one that's bed bound so tv is important for her. We have been disconnected today when I was told that it would be ok

[MightyQuinn]

Hi @Jordan2707   I'm afraid that you are not talking to Sky here. Please see Welcome below for information about this community. Bill collection is automated and cannot be influenced by advisors.

[caesarome]

@Jordan2707 

I'm afraid you have been misinformed and sadly this does happen as the restriction is automatically placed on accounts when a bill has not been paid.

Now this has happened the only way to get it restored will be by paying the bill in full and to setup your payment details again.

[Mark39]

@Jordan2707 as others have posted, the restriction is imposed automatically. However, if you're certain that you were told you wouldn't lose access to any channels, and can say precisely when it was that you spoke to them, I'd call to complain. Ask them to listen to the call recording, if you called them.