Bill payment

[Jakey85]

Hi I paid my bill myself as the Direct debit wasn't taken out now money has been taken again by direct debit a week later it should have 

[Daniel0210]

@Jakey85 
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, give Sky a call to request a refund. 

[caesarome]

@Jakey85 

With a direct debit if the payment is not taken for whatever reason then there is no need to manually pay it as Sky will always try again 10 days later.