Does this email say you have to call an 0808 number, if not what else does it say ?
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Yes, but problem is that SKy wants send check to my old address, where broadband was provided. I called on this number but asked me to put sky id then they will send there. I would like to speak to someone who can change this. Also my account was closed. Thank you
Posted by a Superuser, not a Sky employee. Find out more
@Toma1 Call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link… https://www.sky.com/help/home UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333. ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).
The forum filters don’t allow the posting of full phone numbers on here.
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
What you need to do is to call Sky on the number in the post abive from @Daniel0210 as this should allow you to get through to someone who can change the address for you.
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