I got a new phone on the 23rd dec 25, my bill for January is £68 but I paid £20 off on the 9th January and my bill still says £68. Why hasn't it updated to say £48?
If you made a manual payment then the chances are it has gone onto your account as a credit as there is no need to make such payments as you have done. If your January bill date is the 23rd the £20 credit might be used to part pay this bill, if this doesn't happen it should be used against your February one.
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