Bill credit refund

[timdom79]

Hi, 

I left Sky around 4 weeks ago. My bill has a £60 credit. I've tried ringing the number but don't seem to say the right thing to get through. I just get sent a text with information about billing online. 
How do I get this credit or is it paid automatically? 
Thank you 

[Daniel0210]

@timdom79 
Refunds can take up to 6 weeks from your last day of connection. If you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.

[timdom79]

Yes please, that'd be good. 

[Daniel0210]

@timdom79 
I’ll escalate your original post to Sky when it’s more than ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@timdom79 

Now escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @timdom79  an invite to chat.