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Discussion topic: Bill credit refund

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This message was authored by timdom79 This message was authored by: timdom79

Bill credit refund

Hi, 

I left Sky around 4 weeks ago. My bill has a £60 credit. I've tried ringing the number but don't seem to say the right thing to get through. I just get sent a text with information about billing online. 
How do I get this credit or is it paid automatically? 
Thank you 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill credit refund

Posted by a Superuser, not a Sky employee. Find out more

@timdom79 
Refunds can take up to 6 weeks from your last day of connection. If you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
timdom79
Topic Author
This message was authored by timdom79 This message was authored by: timdom79

Re: Bill credit refund

Yes please, that'd be good. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill credit refund

Posted by a Superuser, not a Sky employee. Find out more

@timdom79 
I’ll escalate your original post to Sky when it’s more than ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill credit refund

Posted by a Superuser, not a Sky employee. Find out more

@timdom79 

Now escalated. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Bill credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent @timdom79  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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