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Discussion topic: Bill by post needed

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This message was authored by RichardB3 This message was authored by: RichardB3

Bill by post needed

I need a paper bill sent by post (not emailed, not downloaded) for legal purposes. I have disabled paperless billing so that - henceforth - I will receive paper bills. That doesn't help massively because I just want my most recent bill now. How can I get this ASAP (and then I can re-enable paperless billing).

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This message was authored by GD1 This message was authored by: GD1

Re: Bill by post needed

Posted by a Superuser, not a Sky employee. Find out more

@RichardB3  You would need to call Sky, there will be a charge for the paper bill.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill by post needed

Posted by a Superuser, not a Sky employee. Find out more

@RichardB3 

If I remember correctly Sky can only send out previous bills in the format they were originally sent in. 

To get a paper statement, customers need to do a subject access request which take up to 28 days.

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Bill by post needed

Posted by a Superuser, not a Sky employee. Find out more

As far as we know a bill you can download then print yourself is the same as one sent to you via the post.

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